Frequently asked questions

What areas does UniLink cover?

We have offices in Auckland (Henderson) and Wellington (Johnsonville) and look after merchants across the wider regions. For installs outside our main coverage areas, give us a call — we'll quote travel separately and honestly.

How quickly can you install a new POS system?

For a single till with one of our supported software systems, typically 1–2 weeks from order to live. Multi-site rollouts and custom integrations take longer — we'll give you a realistic timeline upfront.

Do I have to buy the hardware outright?

No. For POS, EFTPOS and PBX we structure payment terms over 24–60 months. You can choose to buy, rent or rent-to-own — and at end of term you can return, buy out or upgrade.

What POS software do you support?

We supply and integrate three core systems: Yinbao (multilingual, popular with Chinese-language merchants), GPOS (cloud POS for retail and hospitality chains), and RestoSuite (full restaurant management — orders, tables, kitchen).

Will my existing alarm or EFTPOS keep working after a fibre install?

Maybe — and that's exactly the kind of detail we check before pulling the trigger. Monitored alarms, fax lines and EFTPOS sometimes need re-provisioning when copper switches to fibre. We'll confirm with the provider before install.

Do you handle support after install?

Yes. After install we stay with you — POS, network and surveillance issues all go through one phone number, whether it's an onsite call-out, remote troubleshooting or ongoing maintenance.

Can you integrate EFTPOS into our existing POS?

In most cases yes — we offer stand-alone terminals, mobile EFTPOS and EFTPOS integrated directly into POS systems and cash registers. Compatibility depends on the POS — talk to us with the model you're running.

How do I get a quote?

Fill in the form on this page (or any service page) with your details and what you're after. We respond within one business day. For complex multi-site jobs we'll usually want a site visit before quoting.

Note: these answers are drafts pending owner review. Original Wix FAQ page was unfilled.